How it works
A real technician, on your phone, in about 20 minutes
Live video help from a real appliance technician.
- Step 1
Tell Us What Is Wrong
Enter the appliance type, symptoms, model number, error codes, and photos.
- Step 2
Book Your Video Call
Choose an available appointment and securely pay online.
- Step 3
Meet With a Technician
Show the technician the appliance and what it is doing through your phone.
- Step 4
Get the Fix and the Right Part
Receive a written summary, likely diagnosis, and a link to purchase the recommended part.
What the $39 appointment includes
- A live face-to-face video call with an appliance technician
- Review of the appliance symptoms
- Error-code troubleshooting
- Model and serial number review
- Likely diagnosis
- Correct part identification when possible
- Repair-versus-replace recommendation
- A written appointment summary
- A direct link to purchase the recommended part
Part credit
Apply a $20 credit toward a qualifying part purchased through Appliance FixLine within 7 days of the appointment. The credit applies only to qualifying parts purchased through Appliance FixLine and is not a cash refund.
How to prepare
- Charge your phone or keep it plugged in nearby.
- Clear space around the appliance so you can move safely.
- Have the model and serial tag photo ready.
- Write down any error codes exactly as they appear.
- Have a flashlight handy — inside cabinets are dark.
- If the appliance is unsafe to run, leave it off. Do not operate it for the call.
Honest about the limits
Some appliance failures cannot be fully confirmed through video alone. Certain tests require specialized tools, disassembly, sealed-system equipment, gas-service qualifications, or an in-person inspection. Appliance FixLine provides guided troubleshooting and a likely diagnosis but does not guarantee that every problem can be diagnosed remotely.
Ready when you are
Appointments run 20 minutes and are booked in your own time zone.
Book a Video Diagnostic — $39