Legal
Privacy policy
What we collect, why we collect it, and what we never do with it.
Information we collect
- Contact details: name, email address, phone number and time zone.
- Appointment details: appliance type, brand, model and serial number, symptom description, error codes, and safety answers.
- Uploads: photos and short videos you attach to your appointment, stored in private storage and accessible only to you and assigned staff.
- Diagnostic records: technician notes, findings, recommended parts and the written summary.
- Account data if you create one, including authentication identifiers managed by our authentication provider.
Payments
Card payments are processed by Square. We do not receive or store full card numbers. We retain a payment reference, amount, status and timestamps for accounting and refunds.
Video sessions
Appointments take place over a third-party video platform. We do not record video sessions by default. If a recording is ever needed, you will be told and asked to consent before it begins.
How we use information
- To schedule, deliver and support your appointment.
- To send confirmations, reminders, summaries and receipts.
- To identify and fulfil part orders and apply eligible credits.
- To improve our service quality and train our technicians.
- To meet legal, tax and accounting obligations.
What we do not do
We do not sell your personal information. We do not share your appointment content with advertisers. We do not publish your photos or model information.
Service providers
We share the minimum necessary data with providers who run our database and storage, email delivery, payment processing and video calling. Each is bound by their own confidentiality obligations.
Retention
Appointment records and diagnostic summaries are retained so you can access them later and so we can honor credits, returns and disputes. You may request deletion of your uploads and account at any time, subject to records we must keep for legal or accounting reasons.
Your choices
You may request access to, correction of, or deletion of your personal information by emailing support@appliancefixline.com. You may unsubscribe from non-essential email at any time; transactional appointment email will continue while you have an active booking.
Children
The service is intended for adults and is not directed to children under 13.
Contact
support@appliancefixline.com · (270) 517-0977 · Appliance FixLine is operated by Rella Appliances in Benton, Kentucky.