Terms of service

1. Who we are

Appliance FixLine is a remote appliance diagnostic service operated by Rella Appliances, Benton, Kentucky. "We," "us," and "our" refer to that business.

2. The service

We provide a scheduled live video appointment with an appliance technician who reviews your appliance symptoms and provides a likely diagnosis, part identification where possible, and a written summary. We do not perform physical repairs and we are not a licensed contractor in your jurisdiction.

3. Fees and payment

The diagnostic appointment fee is $39 unless otherwise stated at checkout. Payment is processed securely by Square at the time of booking. Your appointment is not confirmed until payment succeeds.

4. Cancellations, rescheduling and refunds

You may reschedule or cancel up to 4 hours before your appointment start time using the link in your confirmation email. Cancellations made within that window are eligible for a full refund. If you miss your appointment without notice, the fee is non-refundable. If our technician fails to appear, you receive a full refund or a rescheduled appointment at your choice.

5. Appointment credit

The credit applies only to qualifying parts purchased through Appliance FixLine and is not a cash refund.

6. Part orders and returns

Parts purchased through Appliance FixLine may be returned in new, uninstalled, resalable condition in the original packaging within 30 days of delivery, subject to a restocking fee where noted at checkout. Installed parts, electrical components that have been energized, and special-order items are not returnable. Shipping charges are non-refundable. Contact support to start a return.

7. Your responsibilities

You are responsible for the accuracy of the model and serial information you supply, for providing a safe environment during the call, and for deciding whether to perform any repair. You agree not to record, redistribute, or publish the video session without our written consent.

8. Safety

You agree not to operate an appliance that you have reported as unsafe, and to disconnect power before any inspection our technician suggests. See our diagnostic disclaimer for full detail.

9. No warranty on diagnosis

Diagnoses are informed professional opinions based on limited remote information and are provided without warranty of any kind, express or implied.

10. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to the service is limited to the amount you paid for the appointment or part in question. We are not liable for indirect, incidental, consequential, or punitive damages, including property damage or injury resulting from work you choose to perform.

11. Changes

We may update these terms. The version posted at the time of your booking governs that booking.

12. Contact

support@appliancefixline.com · (270) 517-0977